We take great pride in all that we create and want you to be completely satisfied with your purchase. If for any reason you are not, please contact us. Your satisfaction is our highest priority.
Cancellation of Order.
A Buyer has three (3) business days to cancel the Order and receive a full refund without penalty. After this period, Helm & Home may, in its sole discretion, allow Buyer to cancel the order subject to a ten percent (10%) cancellation fee or refuse to cancel the order.
Helm & Home will accept returns on UPS/Fed Ex/USPS shipments that are standard sizes within fourteen (14) days for any reason. For all returned Goods, Buyer will be required to pay for return shipping. The full amount of the returned Goods less any return shipping cost, will be returned to the Buyer once Helm & Home has the Goods back in its possession. All custom furniture is final sale and not eligible for return. Goods that are shipped in a crate via freight carrier are final sale and not eligible for return
If your item is damaged in shipping:
UPS Shipping: If there is any damage you must contact us within 24 hours to let us know that the item arrived damaged. Please refuse the product at time of delivery in possible.
Freight Carrier Shipping: If you receive your order and there is visible damage AND it shipped via Freight Truck, refuse the shipment. Do not sign, write on, or initial any shipping paperwork from the Freight Carrier. Please call us right away. Signing for the shipment means it was "received in perfect condition". The best way to handle freight damage is to call us while the shipping company is still there.