FAQ's
Shipping & Returns
How long does shipping take?
We ship via UPS Ground.
Deliveries around the US will be between 1 and 6 days depending on your proximity to Connecticut.
Please contact us if you require Expedited UPS shipping.
What if my mantel cover doesn't fit?
No worries — we’ll make it right. Every mantel cover is custom-built to your exact measurements, and we take great care to confirm all details before we begin.
But if something doesn’t fit once it arrives, we’ll work with you to fix it quickly. Whether that means adjusting or remaking it.
Your mantel cover is guaranteed to fit beautifully, and your satisfaction is always our top priority.
What is your return policy?
We take great pride in all that we create and want you to be completely satisfied with your purchase. If for any reason you are not, please contact us. Your satisfaction is our highest priority.
Cancellation of Order.
A Buyer has three (3) business days to cancel the Order and receive a full refund without penalty. After this period, Helm & Home may, in its sole discretion, allow Buyer to cancel the order subject to a ten percent (10%) cancellation fee or refuse to cancel the order.
Return Policy.
Helm & Home will accept returns on UPS/Fed Ex/USPS shipments that are standard sizes within fourteen (14) days for any reason. For all returned Goods, Buyer will be required to pay for return shipping. The full amount of the returned Goods less any return shipping cost, will be returned to the Buyer once Helm & Home has the Goods back in its possession. All custom furniture is final sale and not eligible for return. Goods that are shipped in a crate via freight carrier are final sale and not eligible for return
If your item is damaged in shipping:
UPS Shipping: If there is any damage you must contact us within 24 hours to let us know that the item arrived damaged. Please refuse the product at time of delivery in possible.
Freight Carrier Shipping: If you receive your order and there is visible damage AND it shipped via Freight Truck, refuse the shipment. Do not sign, write on, or initial any shipping paperwork from the Freight Carrier. Please call us right away. Signing for the shipment means it was "received in perfect condition". The best way to handle freight damage is to call us while the shipping company is still there.
Orders
What is your lead time?
Our lead time for mantels and shelves is 2 weeks. Please contact us if you need your order faster and we will expedite it.
Are your products made to order?
Yes! All of our mantels and shelves are handcrafted to order in our Connecticut workshop. Each piece is made to your exact size, color, and style preferences and ships in about 2 weeks. Please contact us if you need your order expedited.
Can I buy online with confidence
Absolutely, HelmAndHome.com maintains the highest level of transaction security and is certified for SSL encryption. You can be certain that your payment information stays private and confidential. Our Satisfaction Guarantee enables you to feel comfortable with your purchase. We stand by our products and will make every effort to make your buying experience a positive one.
Products
Can I install the mantel or shelf myself?
All our mantels and shelves are designed with easy installation in mind.
The average homeowner has the skill level and tools needed. You can view our installation guides here.
Do you use solid wood?
We hand craft our mantels from 1" thick solid rough cut saw kerf pine. Our mantels are constructed in the form of a box and when finished looks like it is one solid beam. Their light weight makes installation a breeze.
Do you make custom sizes?
Absolutely! Every mantel and shelf is made to order, so you can customize the length, height, and depth to fit your space perfectly. We’re happy to help with measurements or design adjustments. Please contact us if you’d like a custom size or layout.
How much weight can the mantels and shelves support?
Our mantels can hold up to 80lbs when secured to wall studs.
Our 3" floating shelves have two bracket options. The standard bracket supports 15lbs per stud it is attached to. The Heavy Duty bracket supports 65lbs per stud.
Our 1.5" floating shelves can support 10lbs per stud.
How high should I install my mantel?
The standard mantel height is about 54 inches from the floor to the top of the shelf—a good starting point for most homes with 8-foot ceilings. Always follow fire safety codes, leaving at least 12 inches of clearance above wood-burning fireplaces (check your gas fireplace manual for specifics). Adjust based on ceiling height, hearth size, and room proportions.
A great pro tip is to mock it up with painter’s tape and trust your eye.